Updated on November 1, 2023
At Secret City Records, we value your privacy. We want you to be familiar with how we collect, use, and disclose information we hold about you.
As such, this Privacy Policy describes our practices in connection with information that we collect through our website. It applies when you navigate our website, and in the context of any kind of relationship you have with us.
Secret City Records Inc. manages Klô Pelgag’s webstore on behalf of Klô Pelgag. Consequently, when you access and use this website, Secret City Records Inc. processes personal information on behalf of Klô Pelgag.
WHAT’S IN THIS PRIVACY POLICY?
WHAT DOES PERSONAL INFORMATION MEAN?
Personal information refers to any information that allows an individual to be directly or indirectly identified, such as a name, an address, an identification number, or their preferences.
YOUR CONSENT TO COLLECTION, USE AND DISCLOSURE
We collect, use, and share your personal information with your consent or as permitted or required by law. How we obtain your consent and the form of it (i.e., either express or implied) will depend on the circumstances, as well as the nature of the information collected.
When you provide us with personal information, we assume that you agree that we use and share it as explained in this Privacy Policy.
Your consent is valid for the purposes for which you provided it. If we want to use your personal information for a purpose other than those identified in this Policy, we will ask your permission.
If you provide personal information about someone else, you’re responsible for obtaining their consent.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
Depending on how you interact with us, we may collect your personal information as follows.
We collect your personal information directly from you, including when you fill in a contact or registration form (for example, when you register to a mailing list), when you place an order or when you contact us (for example, by email).
We collect your personal information indirectly when you browse on our website, through cookies, pixels and web beacons. You can manage your cookie preferences by clicking on the Widget at the bottom left corner of any page.
We also collect your personal information via third parties including social media, when you use the account you hold with these third parties to log on or sign up for an event.
When you provide us with personal information, you’re responsible for ensuring that it is accurate and complete. Please update it as necessary.
WHAT PERSONAL INFORMATION DO WE COLLECT?
Depending on how and why you interact with us, we may collect the following personal information:
- Information about your identity: your full name, electronic address, postal address, and telephone number.
- Account information: all the information you need to access your personal space and all information concerning use of your account, particularly your login and password, your choices and preferences, and your order history. In any event, the account is subject to our general terms and conditions for specific use.
- Purchase information: credit card or payment details, transaction history, shipping and billing addresses. However, we don’t have access to your detailed card information, as we use service providers to process transactions.
- Usage information: information about the way you browse our website. This information may include your IP address, screen resolution, browser, time spent browsing, search history, operating system used, language, and pages viewed. Please see the section about our use of cookies for more information.
- Personal information linked with the use of social media: when you interact with the social media functions.
WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
When you use our website, participate in events we organize on our behalf or that of a third party, we collect your personal information for the following reasons:
- To manage your requests and contact you.
- To process your orders and payments, provide you with a seamless shopping experience, and communicate important updates and offers to you.
- To enhance website interactivity and gather statistics, especially regarding the effectiveness of our prospecting campaigns.
- With your consent, to analyze your preferences and habits, customize and optimize your experience on our sites, including by enabling you to access certain functions.
WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION ?
Our internal teams process your personal information. Where we manage Klô Pelgag or Klô Pelgag's newsletter, we may share your information with them and their team. In addition, we ask service providers to help us provide you with our services.
We engage service providers in various categories, including:
- Website hosting
- eCommerce
- Shipping companies
- Vendors and consultants
- Credit card or payment processing companies
- Conducting surveys and communications (for example, social media platforms and newsletters)
- Assisting in fraud prevention
We only allow our service providers and a limited number of their staff to access your personal information for the specific services they provide. We ask that they handle your information exclusively for us, following strict rules, especially around security and confidentiality.
We ask that our service providers delete your personal information when they no longer need it to provide the services. Sometimes, we may allow them to keep data that doesn’t say who you are, such as statistics. We don’t let them share your information with others or use it for their own marketing.
In some cases, the law allows us to share your personal information to third parties without your consent, for example, to respond to a request from a government authority, to prevent fraud, to protect our rights.
In addition, we may transfer your personal information and other information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets.
If we otherwise intend to disclose your personal information to a third party, we will let you know and ask for your permission.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
We put in place physical, organizational, contractual and technological security measures to protect your personal information and other information from loss or theft, unauthorized access, disclosure, copying, use or modification. We’ve made sure that staff access to your personal information is limited on a “need to know basis”.
That said, no method is 100% secure or error-free, so we cannot guarantee absolute security. If you have reasons to believe that your interactions with us are no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately in the How to Contact Us section.
WHAT ARE YOUR RIGHTS?
We will take steps to ensure that your personal information is kept as accurate, complete and up-to-date as reasonably necessary. To make sure that the information we hold on you is accurate and up to date, please inform us immediately of any change in your personal information.
With respect to your personal information, you have the right to:
|
access and rectify it |
withdraw your consent |
|
You may request access to the personal information that we hold about you, and ask that any necessary corrections be made, where applicable, as authorized or required by law. Note that in certain cases, our website enables you to view and modify personal information directly. |
You may also withdraw your consent to the use or communication of your personal information, but this may mean that we will no longer be able to provide you with certain services. |
We may ask a proof of identity to fulfill your request. Any such identifying information will be used only for this purpose.
You can exercise your rights by contacting our Privacy Officer, by email at privacy@secretcityrecords.com or at the following address:
Privacy Officer
Secret City Records
P.O. Box 3 – Station St-Dominique
Montréal, QC H2S 3K6
You can unsubscribe from email communications at any time by using the unsubscribe link in the footer of our emails.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
We will only keep your personal information for a period that does not exceed the time needed to achieve the purposes indicated in this Policy. Beyond that date, we will securely destroy your personal information or archive it to comply with our legal obligations.
WHAT ARE COOKIES AND DO WE USE ANY?
A cookie is a text file which is downloaded to your device when you access a website. It allows our website to recognize your device and store some information about your preferences or activity, in particular, to facilitate your browsing or suggest content adapted to your interests.
With your permission through our [Cookie Preference Centre],
- We may use cookies to track your preferences and activities on our website. Such cookies keep a record of your preferences, making your subsequent visits to the site more efficient.
- We may use cookies to show you advertisements that are adapted to your interests about our products, services and other websites.
To do so, we may employ third party service providers. The use of cookies or other similar technologies by such third parties is also governed by their privacy policies.
You may accept or refuse the automatic collection of certain information on our website by clicking on the Widget at the bottom left corner of any page. or by deciding not to activate the cookies using your browser options. Please be aware that disabling cookies may prevent you from using specific features on our website.
WHERE DO WE KEEP YOUR PERSONAL INFORMATION?
Your personal information may be stored and processed in Quebec, Canada and in any country where we have facilities or in which we engage third party service providers.
As a result, your personal information may be transferred to countries outside your country, state, province of residence, which may have different privacy rules than where you live. While such information is outside of your place of residence, it is subject to the laws of the province, state or country in which it is located, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.
However, our practices regarding your personal information will at all times continue to be governed by this Privacy Policy and by applicable laws.
WILL WE UPDATE THIS PRIVACY POLICY?
We may update this Privacy Policy from time to time. If we make important changes, we will notify you in advance. That said, we encourage you to regularly view this Policy to take make sure you’re up to date.
HOW TO CONTACT US?
If you have any request, comment, concern or complaint about this Privacy Policy or our practices around the protection of your personal information, please contact our Privacy Officer using the following contact information:
Privacy Officer
Secret City Records
P.O. Box 3 – Station St-Dominique
Montréal, QC H2S 3K6